Looking to return or exchange?
If you need to return or exchange an item, we’ll help you get started. Just have your order number ready. You can find that number in your order confirmation email.
Our Return Policy
Our flexible return policy allows customers to return/exchange the product right up to 30 days, starting from the date when product is delivered.
Before initiating a return, ensure that the product is unworn with all the tags attached. Our return processing team will check the item before approving it. (Damages occur by the customer, or used products will not be entertained for the refund)
Kindly Note
If you find any dissimilarity, defect, or damage that may cause in transit, please let us know within 3 days so we can resolve the situation. We cannot offer a resolution if the customer fails to inform us within the mentioned period.
Free Returns
You can easily return your purchased item(s) for free within 30 days after receiving the product, only for the USA, UAE, Saudi Arabia, Qatar, Kuwait, Oman & Bahrain.
Color
Postage & Packaging
We offer free shipping at our own cost; therefore, we are unable to offer free prepaid shipping labels to customers who are willing to return their products.
In the case of a return/exchange please send us an e-mail at support@optics.style prior to returning the product to ensure you are dispatching your return merchandise to the correct location.
Exchanges
If you're considering the replacement of the received product with another article or a different size than the one you ordered, contact our support team.
Sizing
Our website provides size selection assistance and detailed size charts. If you're still not satisfied with the size, you can contact our customer support.
Sizing Assistance
Contact our support team beforehand if you need help with sizing and want to buy two different sizes for trial purposes. Our customer service will help you find the perfect size.
Cancellation of Order
Order cancellation is acceptable as long as the product is not shipped. However, once the product has been dispatched, the customer has to receive it in order to initiate the return process. Refund will not be issued to people who refuse to accept the parcel.
Still have questions?
Send us an email: support@optics.style
Or
Call us at : +1 (773) 739-3821
